Your Jinko Solar Warranty
Our Easy 6-Step Claim Process
1
Check Warranty Terms
Confirm the issue is covered under the warranty
and not excluded
(eg; misuse, normal wear).
2
Confirm Details
Locate the receipt, serial number, and any maintenance records.
3
Document the Defect
Take clear photos or
videos demonstrating
the defect.
4
Notify Us / Lodge Claim
Contact us in writing or
via our online claim form
to initiate the claim.
5
Inspection / Submission
The unit may need to
be assessed by an
authorised service agent
6
Repair / Replacement
Once approved, Jinko will repair the item or provide a replacement.